Even when you spent hours and hours of research and study, even when you already made the necessary computations and even when you already received the amount that you applied a loan for, you will still have a query or two about your payday loan.
Lucky Loans is a company that not just offers consumers with different financial loans. They are also responsive to consumers’ needs and concerns in the duration of the loan, for some, as short as 7 days, for others as long as 3 months.
They respond to queries and complaints with as much efficiency that they had during your application process. Please go ahead and check www.luckyloans.co.uk/ for more information.
For queries not related to loan details or complaints, you may send Lucky Loans a message through their website. You can expect a relatively quick response.
Queries about your Loan Details
For inquiries regarding your loan status, Lucky Loans will advise you to directly contact the loan lender who financed your loan. Since Lucky Loans is an intermediary of the lender, they are not in the position to answer queries about your repayment schedules, remaining payments, and/or cancellation of loans. However, the company will assist you by showing you the lender’s loan agreement offer that you signed.
They are also very responsive to complaints. In a situation when a consumer has complaints for their services, Lucky Loans comes prepared with a comprehensive complaints handling procedure.
You will be directed to a copy of the procedure, which comes with the information that you will need to file a formal complain.
The procedure will ask you to make the following:
1. Describe the nature of your complaint. Give the reasons for it.
2. Give your opinion on how you expect or want the company to resolve the complain. State actions that you want to be taken by the company for the complaint’s resolution.
3. State other relevant information that might help in handling the complaint.
4. Send details like your name, address and contact information to Quint Group Limited through snail mail or email.
Length of Resolution
Being a company who values expediency in their undertakings, Lucky Loans expressed that upon acknowledgment of the complaint, Quint limited will act on it accordingly and as fast as possible.
With more complex complaints, the resolution usually takes longer since there will be series of investigations involved. The longest that you may have to wait for their response is 8 weeks or more or less 2 months from the time you filed your complaint. Within that period, they will give you their answer to your complaint. Adhering to the company’s vow of transparency, they will give you a heads up and inform you for any delays in the resolution, the reasons for the delay and the amount of time still needed to come up with a solution.
In the unlikely event of fraud (like when an individual uses a public computer and becomes a victim of identity theft, making it possible for the fraudster to apply and actually acquire a loan from Lucky Loans), the company will help you by directing you to file a complaint to the Financial Ombudsman Service.